Add.: No. 85 Zhaozhuang Road, Economic Development Zone, Liyang City, Jiangsu Province, China
Tel.: +86-519-8712 6600
Fax: +86-519-8712 6602

Services and Supports
  • Services
  • Pellet Mill Spare Parts
  • Agents Wanted

Services

It has always been our commitment to manufacturing feed processing machine, feed production line, microorganism fertilizer production line and refuse disposal production line. Our company has impeccable sales system and after-sales service system. Among 20 employees from sales department and customer service department, 5 of whom are responsible for foreign operations, 5 for technical support of overseas market and 10 for after-sales service. Working in Decheng Company for many years, they have rich experience in the field and are capable of providing professional business support and customers service to you.

Pre-sales service
1. Question answering: we will communicate with our customers through telephone or E-mail on the problem they met. For example, if customers want to know the type of product suitable for them, we will recommend the relevant machine to them based on the product type, product usage and production capacity required.
2. Technical guidance: if clients want to purchase parts and components from us, our technical staff will recommend the optimal product according to the model of the existing machines of the customers.
3. Product recommendation: besides more than one hundred kinds of products, we can also develop customized product for our clients. Based on product application, purchase quantity, and other related information, we will recommend several products with good performance to our customers for their selection.
4. Costing and quotation: based on the purchase amount, we will offer the most competitive quotation to our clients.

In-sales Service
1. Delivery time: generally, the delivery time is 30 working days after the order is placed. In particular cases, such as the big order, the delivery time shall be 45 working days.
2. Order tracking: we will designate specialized staff to follow the production conditions of the order.
3. Product inspection: during production, our technical engineers will test each parts and component to ensure the quality of the machine.
4. Product transportation: there are multiple choices for the customers to select. For, sea transportation, goods shall be shipped from Port of Shanghai.

After-sales Service
1. Warranty period: generally, the warranty period of our product is one year. However, as a responsible supplier, we will offer the following services as well.
1) Within the warranty period, if customers use the machine according to the Product Specification and the Operating Instruction, Decheng Company will be responsible for repairing the machine. The travel expense, maintenance cost, parts and components cost will be afforded by our company.
2) If the equipment trouble is caused by mal-operation, within warranty period, we can designate our technical staff to repair the machine, also. The maintenance is free of charge. However, customers shall assume the cost for travel, parts and components required during repair, as well as the fittings replaced.
3) Beyond warranty period, we will offer parts and components to our customers, as always.
4) In case customer is trapped with quality problem failed to be solved, which has affected production, we will designate the relevant staff to offer assistance.
5) According to the market development situation, we will make suggestion to our clients to formulate the technical transformation plan to keep the advancement of the processing technology.
6) The technical data of the machines purchased shall be well and permanently saved. Customers can contact us at any time if they want this information.

2. We have specialized staff following up the use of products and collecting customer feedback.

Pellet Mill Spare Parts

Located in Liyang city, Decheng Agro-machinery Co., Ltd. is a professional manufacturer of animal feed processing machinery. Due to our easy access to raw material suppliers, we can acquire raw materials as well as equipment spare parts conveniently. The convenient purchase helps us to decrease the cost of our range of pellet mills and pellet production lines. Moreover, many of parts and components are manufactured by ourselves, some of which are used for assembling, and some for the replacement of the wearing parts. Customers can contact us directly for purchasing the parts and components to replace the damaged ones.

The parts and components mentioned below can be used on OGM series pellet mill, like OGM0.8, OGM1.5, OGM-p. Customers who want to purchase these pellet mill spare parts can contact us.

  • Main shaft
  • Eccentric shaft
  • Cutter
  • Die protective cover
  • Roller shell
  • Roller assembly
  • Safety keyway assembly
  • Die clamp
  • Ring die
  • Ring die
  • Ring die
  • Hollow shaft
  • Adjusting gear
  • Gear
  • Gear shaft

Additionally, we can also provide parts and components for SZLJ series pellet mill. They can perfectly match with our machine.

  • Ring die
  • Ring die
  • Ring die
  • Main shaft
  • Eccentric shaft
  • Feed scraper
  • Feed scraper
  • Front pressing plate
  • Roller shell
  • Roller shell for sawdust
  • Roller assembly
  • Back pressing plate
  • Big gear
  • Safety keyway assembly
  • Small gear
  • Die clamp
  • Hollow shaft
  • Adjusting gear
  • Bearing block
  • Gear shaft
  • Gear shaft
Application
Model Specification
SZLJ series pellet mill SZLJ25, SZLJ32, SZLJ350, SZLJ400, SZLJ420, SZLJ508

Agents Wanted

Decheng Agro-machinery Co., Ltd. is specialized in manufacturing pellet mill, feed pellet production line, microorganism fertilizer production line, and refuse disposal production line. By virtue of industry-leading technology, impeccable business management system, as well as the well-deserved reputation, Decheng pellet machines, grinding mills, and other pellet making machinery are well sold to provinces and cities nationwide. Moreover, our products have been fully recognized by the customers from Europe, Africa, and Southeast Asia. Among other products exported in the industry, the sales volume of our production lines for producing livestock feed, poultry feed, aquatic feed is at the top of the list.

Though we have made certain achievement in the market home and abroad, there is still a huge international market to be explored. Therefore, your support and encouragement shall be highly appreciated. Here, we sincerely invite customers who have used our products, companies or individuals engaged in machinery manufacturing for long time as our agents. Customers who aspire to be our agents are welcomed to visit our company and communicate with us in detail. We will offer you the favourable price. Moreover, we will make certain market promotion for you on our platform.

Requirement
1. Enterprise who has engaged in animal feed machinery for long time.
2. Company who has certain marketing capacity in the local market. Ability in offering after-sale service is also required.

If you are interested in becoming our agent, please send E-mail to us for detailed information.